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FAQs

Frequently asked questions (FAQs)

We understand the value you place on your favorite pieces and are here to share essential tips and guidance to ensure they remain beautiful and well cared for over time.

Our passion for style and quality extends to our commitment to helping you keep your pieces at the peak of their beauty, durability and elegance.

  • PROTECT YOUR PURSE

    Always store your bags in their original packaging.
  • FILL IN THE BAG BEFORE STORING
    To avoid any deformation, especially of fabric, crochet and macramé bags, it is very important to fill the entire inside of the bag with crumpled parchment paper or bubble wrap. And remember: never use magazines or newspapers. The dye from both can transfer to the fabric and stain it.
  • NEVER LEAVE THE BAG EXPOSED TO SUNLIGHT
    The sun contributes to the fading and drying of materials and fabrics. Therefore, the best thing to do is to store the bag in a place away from light and humidity.
  • DO NOT STACK
    When organizing, place all the bags side by side, so that they remain in their original shape.
  • AVOID ANY PRODUCT WHEN CLEANING
    On crochet bags, macramé and tapestries, you can use a damp white cloth with white detergent to clean the dirtiest area. This frequent practice will prevent impurities from becoming embedded, which makes removal difficult.
  • WHEN IT RAINS OR WET
    Do not let the piece dry in the sun. Hang on a hanger, remove the bulk with a white cloth and leave to dry in an airy place.
  • BEWARE OF ALCOHOL
    Both cleaning agents and those present in drinks and perfumes are capable of staining the material.
  • ATTENTION TO COSMETICS
    Under no circumstances place beauty items directly in your bag. They must be transported in a toiletry bag. This way, if they open, they won't cause any damage.
  • AVOID WEIGHT ON BAGS
    Avoid carrying very heavy objects. Remember: it is a bag, not a backpack. Your bag must be light so as not to damage the item.
  • EXTRA! CLOTHES AND BAG NEED TO MATCH
    Fashionable clothes can sometimes include some details that are not very thread-friendly. Take special care with tacks, zippers, pebbles and other accessories that could puncture. Jeans can also stain light-colored bags, avoid contact. Keeping the bag scraping against these details can wear out the material. Embroidered bags also need to match the clothes, avoid extra-thin dresses, so as not to pull threads from your look.
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